Return Policy

Refund & Return Policy

Last updated: September 15, 2026

Thank you for shopping with Purely Picked. We want you to love your handmade piece, but if something isn’t right, here’s how returns and refunds work.

Returns

We accept returns within 14 days of delivery for eligible items. To qualify, your item must be:

  • Unused, unwashed, and in its original condition
  • In its original packaging (if applicable)
  • Accompanied by proof of purchase (order number or receipt)

To start a return, contact us at angelafaye.rose@gmail.com with your order number and reason for return. Once approved, we’ll provide instructions on where to send your item.

Non-Returnable Items

Because many of our products are handmade or made to order, the following items are final sale and cannot be returned or refunded, unless they arrive damaged or defective:

  • Custom or made-to-order items (including custom-sized dog bandanas)
  • Dish cloths, once used
  • Items marked “final sale” or “made to order” on the product page

Damaged or Defective Items

Since every piece is handcrafted, small variations in stitching, color, or shape are normal and part of the charm — not a defect. However, if your item arrives genuinely damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with your order number and a photo of the issue, and we’ll offer a replacement, repair, or full refund.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note it may take additional time for your bank or card provider to post the refund.

Exchanges

We’re happy to exchange an item for a different size or color, subject to availability. Contact us to arrange an exchange instead of a standard return.

Return Shipping

Unless the item arrived damaged or defective, the customer is responsible for return shipping costs. We recommend using a track able shipping method, as we can’t guarantee we’ll receive your returned item without tracking.

Late or Missing Refunds

If you haven’t received a refund after 10 business days, first check with your bank or card provider, as processing times vary. If you’ve done this and still have questions, contact us at angelafaye.rose@gmail.com.

Contact Us

Questions about a return or refund? Reach out to:

Purely Picked
Email: angelafaye.rose@gmail.com